PACO · FAQ
Questions, answered plainly
Shipping, payments, refunds, research use, tracking and support. Each answer links to the page it comes from.
Where do you ship?
We ship only within the United States. Shipping is $9, and free over $200 of product subtotal, before discounts.
Source: Shipping policy
How can I pay?
Guest checkout uses Zelle, Cash App, Venmo, Apple Cash, PayPal, or Card. Card checkout is hosted by a third-party processor; PACO does not collect card numbers on this site.
Source: Terms: orders and payments
When is my payment confirmed?
We confirm Zelle, Cash App, Venmo, and Apple Cash within 24 hours. PayPal and Card confirm on their own.
Source: Refund and return policy
How do refunds work?
Do not send a product back without authorization. Email support@pacowellness.com with the PACO-XXXX order number, the item, and the reason. Approved refunds go back through the same payment method you used.
Source: Refund and return policy
Can I use these products on people or animals?
No. All products sold on this website are for research and identification purposes only. They are not for human or animal use. You must be 21 or older to see the catalog.
Source: RUO policy
Where is the lab report (COA)?
A COA shows as verified only when its PDF is published. Without a PDF, tap Notify me and we email you when it is published.
Source: Why the COA matters
How do I track my order?
Open the tracking page and enter your PACO-XXXX order number and the email you ordered with.
Source: Track an order
How do I reach support?
Email support@pacowellness.com. Every way to reach us is on the contact page.
Source: Contact us